Program Manager

Position Summary

Working closely with the Operations Director, this position is responsible for developing and executing the processes associated with operating HBF’s primary program – home modifications. This includes client intake, prioritization, scheduling, and approvals. It also includes working with our trade partners and field staff to design, generate and track work approvals, change orders and completion documents. Part of this job will also be ensuring we meet the requirements of our insurance coverage, federal, state and local regulations, and the recommendations of our legal counsel.  

For consideration, applicants will have the following experience: A bachelor’s degree in business, construction, or non-profit management is desired, along with 3-5 years of experience in the construction or real estate/housing industry and at least 2 years of program and/or case management experience, preferably with a non-profit organization. The ideal candidate should have project management experience or training, be proficient in project management software such as Asana, and have experience with CRM tools like Salesforce. Proficiency in the MS Office Suite is essential.

Primary Responsibilities (Other duties may be assigned)

Clients

• Update and implement prioritization matrix to be sure we are having the biggest impact on the community 

• Evolve and execute processes that ensure maximum client satisfaction

• Schedule client meetings with the Operation Director and Board Members

• Develop program FAQs and field remaining client questions, issues and escalations

• Generate and deliver formal client communications – wait list and decline letters

Contractors and Field Staff

• Oversee and execute contractor management including master service agreements, certificates of insurance and tax documents 

• With the Field Supervisor, create, maintain, and audit project processes which include but are not limited to contracts, work orders, change orders and payment requests

• Specify systems requirements for automating processes and project management

Project Funding

• Learn and execute Medicaid billing and compliance processes

• Track and report on project-specific grant funds

Volunteers (future duties)

• Coordinate, schedule and execute group volunteer activities – primarily our annual Blitz Build ramp program

• Develop new opportunities for individual clients to contribute to the program 

• Collect required volunteer waivers and donations, and distribute volunteer swag

Knowledge, Skills, and Abilities (not a complete list)

• Ability to adapt to a rapidly and ever-changing work environment

• Demonstrate creative thinking skills in problem solving and conflict resolution

• Excellent customer service and communications skills and ability to create strong relationships.

• MUST be a self-starter, able to work independently.

• Experienced and comfortable working with people from diverse racial, ethnic, and socioeconomic backgrounds including disabled and elderly

• Bilingual in English and Spanish highly desired

• Valid Driver’s License with clean MVR required

Education and Experience

• High School Diploma or GED, with bachelor’s degree in business, construction or non-profit management desired

• 5 – 7 years’ experience working in the construction, or real estate/housing industry

• 2 years program and/or case management experience preferably with a non-profit organization

• Project management experience or training

• Experience utilizing project management software such as Asana

• Experience with CRM software like Salesforce  

• Proficient in MS Office Suite is essential

BENEFITS

HOW TO APPLY