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Administrative & Customer Care Specialist

Colorado Siding Repair
Job Description

At the core of Colorado Siding Repair is a firm dedication to customer service and excellence in everything we do, complemented by an eagerness to learn and a love for the work. These values and how they influence our culture have led us to become an industry leader in our market in just a few short years. We are learning and growing, and we are committed to doing good in our community. If you want to love your job and to be part of an exciting, tight-knit organization, we invite you to consider joining our team. 

Job Summary:

CSR’s core values include a firm dedication to customer service and excellence in everything CSR does, complemented by an eagerness to learn and a love for the work. CSR continues to learn and grow, and CSR is committed to doing good in its community. 

This hands-on position will be responsible for all day-to-day CSR administrative operations, which operations are to be conducted in compliance with CSR’s handbooks, policies and procedures. The Admin & Customer Care Specialist will act as a representative for the company in a fashion that is in line with CSR company culture and values at all times. The CSR Admin & Customer Care Specialist will create a culture of superior service and coordination with members of the Colorado Siding Repair staff, CSR subcontractors, and through communication with CSR customers.   The Admin & Customer Care Specialist supports the Support Department in all areas and exercising independent discretion in putting CSR values into action. 

Compensation:

  • This position is a full-time hourly position.  40 hours per week are expected.  The hourly pay is between $17.00-$22.00 per hour, depending on education, training and experience.

  • Benefits package (eligible approximately 60 days after start) includes: platinum level medical, dental, vision, basic life, short term and long-term disability.

  • Paid holiday, sick leave, and vacation days.

Primary Job Responsibilities:

The following duties are an overview of the primary duties and responsibilities of the Admin & Customer Care Specialist and should not be considered an all-inclusive list.

  1. General Duties:

    1. Communicate articulately about CSR services, culture and values.

    2. Consistently promote a professional image of CSR at all times.

    3. Communicate clearly and frequently with owners about activities, duties and developments.

    4. Complete tasks related to mailings, filing and general office organization.

    5. Promote Colorado Siding Repair’s values and culture.

    6. Be timely to all meetings, remote or in-person. 

    7. Demonstrate ‘Can-do’ attitude, willingness to roll up sleeves and be a team player.   

    8. Demonstrate excellent organizational and communication skills and follow-through.

    9. Perform other duties as may be assigned from time to time.

  2. Office Duties:

    1. Receive deliveries. Organize incoming mail and interoffice mail for CSR employees.

    2. Answering the phone, qualifying leads, setting appointments.

    3. Assist Scheduling Coordinator to manage the calendars of Colorado Siding Repair salespeople.

    4. Listen to, communicate and delete  company voicemail messages.

    5. Maintain communications in Podium.

    6. Own maintenance of the shared workspace, making sure it is tidy, organized, and presentable for customers and other stakeholders.

    7. photos, final estimate, are all uploaded to the Final Production folder.

  3. Sales Duties:

    1. Assist the Director of Sales with tasks related to prospects in the sales cycle and acting as administrative support of the Sales Department.

    2. Ongoing assistance of sales estimate templates in CRM, Acculynx, and update pricing for materials and labor as market changes arise.

    3. Timely communication with colleagues as prices and templates are updated.

    4. Organize and oversee all sales collateral and samples inventory in the office, to include sales folders and brochures.

    5. Organize and manage the marketing photos to create a historical list of projects sorted by color, product, address. 

  4. Construction Management Duties:

    1. Utilize multiple cloud-based calendar systems to schedule Pre-Construction meetings, track customer contact, and schedule additional appointments.

    2. Manage and communicate the status of licenses and permits with various municipalities and share the information across departments.

    3. Maintain the side yard and inventory, understanding what is on-hand at any given time and mobilizing team members when needed to move items or dispose of things.

  5. Support Department Duties:

    1. Assist the Support Department as needed including fill in for the Scheduling Coordinator or Production Support. 

    2. Assist in the hand off from Sales to Production in printing, uploading notes and preparing documents for Pre-Construction Meetings or other follow up meetings.

    3. Document everything in writing and photos in the CRM and G-Drive. 

General Job Expectations: 

  1. Regularly work from the Englewood office full-time with hybrid remote opportunities in the future, if performance is acceptable and business needs allow.

  2. Remain 100% available through the hours of 8:30am – 5:30pm for ad-hoc Zoom calls, phone calls, and to resolve requests in a timely manner as they come up throughout the day

  3. Available to occasionally work outside of normal business hours, as needed. 

  4. College degree in Business Administration highly preferred

  5. 2 or more years of experience working in Construction or Home Services industry

  6. Proficiency in construction terminology.

  7. Proficiency in social media, marketing, word processing, and electronic mail software.

  8. Ability to organize and prioritize numerous tasks and complete them under time constraints.

  9. Ability to concentrate and pay close attention to detail for up to 80 percent of the work time.  Work occasionally requires a high level of mental effort and strain while organizing and maintaining multiple tasks at once.

  10. Ability to sit at a desk and work with documents and/on a computer for extended periods of time.

  11. Ability to proofread typed material for contextual, grammatical, typographical or spelling errors.

  12. Effective interpersonal skills, including communicating in person, by e-mail and by telephone. 

  13. Ability to follow instructions effectively from a diverse group of people, and provide information with ordinary courtesy and tact.

  14. Ability to work non-standard hours, including occasionally working evenings, weekends and holidays, as necessary to meet the needs of CSR.

  15. Competently operate standard office equipment, such as computers, photocopiers, fax machines, and typewriters.

  16. Ability to read, write, speak and understand the English language at a level adequate to perform the duties of the position. 

  17. Ability to establish and maintain positive working relationships with supervisors, co-workers, and outside vendors.

  18. Ability to pass background checks.

Working Conditions:

This position predominantly involves sedentary work in an office environment; however, the Admin & Customer Care Specialist also may be required to travel to private and public buildings, locally and statewide, via private or public conveyance.  

  1. Use of sensory activities such as talking, seeing, and hearing, will be required frequently.

  2. Ability to stand, walk, sit, kneel, stoop, bend, lift, squat, push, pull, pinch, grip, reach overhead, reach away from body, and perform repetitive motions. 

  3. Ability to push and pull packages, and books weighing up to 20 pounds and ability to retrieve and replace objects from shelves of up to 8 feet high.  Ability to lift 20 pounds and push 20 pounds.

  4. Work will involve periods of high mental and/or emotional stress.

This Job Description outlines the basic requirements, duties and general responsibilities of the position of Admin & Customer Care Specialist.  This position is “at-will,” which means the company may terminate the employment relationship without notice at any time for any or no reason.  Similarly, the employee may terminate the employment relationship without notice at any time for any or no reason.

CSR is an equal opportunity employer.

The headings in this Job Description are for reference only and shall not affect its interpretation.

TO APPLY:

Please email resume AND COVER LETTER describing why you are a good fit for this position to: tanisha@coloradosidingrepair.com

Contact Information

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